How do I stop continuous payment aurthorsation on my Monzo card ?
Ask the company you subscribed to to cancel
If you can’t get hold of them then contact Monzo in app help
We can block it for you Just contact us from the in-app chat and we’ll take a look
Of course, it might be better to contact the company too so they don’t keep chasing you for the payment.
Do remember that cancelling a Continuous Payment Authority or a Direct Debit does not itself cancel any contracts or obligations to pay.
As @HughWells said, the company can keep chasing you for payment and in some cases can send debt collectors, so make an effort to resolve it with them first!
Hi I have tried however due to Covid 19 cant get through to these companies so need it cancelling from monzo end please for some reason I cant access in-app chat
Select one of the payments in question. Scroll to the bottom. Select: ‘Something wrong?’. Select ‘I can’t find what I’m looking for’ (at the bottom) or ‘Question this payment’.
There’s a report fraud link instead of clicking ‘I can’t find what I’m looking for’ . This should pass all the transaction information to help get the issue resolved quicker.
Remember that a ‘Continuous Payment Authority’ isn’t actually ‘a thing’ so Monzo (or any bank) won’t have any visibility of it. It’s just a record of your permission to charge the card that the merchant keeps.
As a result, it can’t be ‘cancelled’ by the bank as such. What they can do is block all future payments to the merchant. It’s a bit of a sledge-hammer cracking a nut situation but it’s your only real option if you really can’t cancel the payment ‘properly’.
The first thing the merchant will know about it is when a payment is declined so, if they’re a legitimate business, expect them to chase you for a while to find out why.