Gah. So frustrated. Merchant keeps taking a regular payment from me and Monzo won't stop it

[BritishLibrary]

A few quotes from (former) Monzo staff about CPA’s and your ability to cancel them in past threads:

Support doesn't know about continuous payment authorities

Hi there Michael I’m really sorry to hear about this. If you don’t mind, I’d like to look into what’s happened, so I’ll send you a DM to get some details. For the record, we absolutely do have a system in place to deal with this - We can block any merchant from taking a CPA from our support back-end. Alternatively, one quick way of stopping it is to simply replace your card in the app, as the merchant then won’t have the correct details.

Continuous payment authority

Do remember that cancelling a Continuous Payment Authority or a Direct Debit does not itself cancel any contracts or obligations to pay. As @HughWells said, the company can keep chasing you for payment and in some cases can send debt collectors, so make an effort to resolve it with them first!

And something from Citizens Advice that may be useful:

Stopping a future payment on your debit or credit card

And per the FCA:

REMEMBER: IT IS YOUR RIGHT TO CANCEL CONTINUOUS PAYMENT AUTHORITIES DIRECTLY WITH YOUR CARD ISSUER

But wether or not Monzo can “see” the CPA - is irrelevant - you have the right to stop the payment.

All of this of course made harder by the fact that they are a US based provider - and so the advice of “VPN” and “Cancel your card” are probably the best here.

It of course won’t change your legal obligations.

_{Edit: Whoops didn’t realise the original problem is a week old now!}