I am banging my head against the wall with support at the moment trying to get them to cancel a continuous payment authority a company has on my debit card.
It seems that Monzo don’t have the facility to cancel these and are reluctant to even admit they exist.
I have spoken to two support agents and it has been escalated to a specialist they all keep avoiding the request and saying that they cant see any future payments at the moment and to wait until there is an unauthorized payment taken and then contact them again.
Which is both ludicrous and against FCA regulations:
Does anyone know how I can get Monzo to do this or is this one or them situations where because they are a new bank and use emojis they don’t follow the same procedures as the big banks?