Closed my account because someone knew my details.
Tried to re open apparently I can’t… got a message saying Monzo checks credit before allowing anyone an Monzo account but my credit score is average/good nearly 999 on Experian…
Tried phoning is there any way of getting round this ?
Thank you
Why would you close your account if someone knew your details? The process it to freeze your card, contact Monzo and they will advise on the next steps - usually by ordering a replacement card. You don’t need to close your account.
As for reopening, you can’t for 30 days. Try again after that but you can’t do this yourself in app, you will need to contact Monzo to reopen your account 
No they knew every detail long story… there was no fraud etc tbh I should have just froze it… it’s been over a month… but monzo just keeps saying they can’t offer me an account right now and the last time i’ve tried is that they said they use credit references and companies like cifas i’ve got nothing on my name.
yeah should have done that and it’s been over a month
Is this when trying to reopen your account in app?
If so you need to contact them via phone or email as only they can reopen accounts. You can’t do this yourself.
Am I right in saying if you reopen an account you get given the same account number as before?
Would that be an issue for you @elsaundersx
When you say “knew every detail” did they use your account?
Did they put money in/take money out/transfer it?
Unfortunately Monzo do not have to offer you an account and they don’t legally have to give you a reason for the rejection.
You need to email help@monzo.com and see if they will open it that way. If you have and they have already rejected you unfortunately that is it. If you tried to open a second account (different number/email) Monzo might have detected it based on your personal details have been previously registered.
In the end, emailing help@monzo.com is the only thing you can do and accept any decision this brings. Sorry I cannot be of more help.
Hey Elmena 
We can always try and point customers in the right direction through the Community but as this sounds more dependant on the closed account information. I’d recommend emailing our team at help@monzo.com to explain the situation further. 
I’ve tried phoning but they just say unavailable
not that i know of but I hardly used it they could see everything as they had my account on the app on their phone
don’t think …
that’s true I agree , no i gave them willingly form what I can see they didn’t use my account at all and i hardly used … but there’s nothing on my name and my credit score on experian is near perfect
I have other bank accounts
thanks
thank x
You need to check here
Phone and email are your only options for getting this resolved. Just keep trying.
Someone knew your details > Did you fall for that free money on Snapchat or Instagram? If you did you’ll have a cifas marker for fraud as that’s what you have committed if you did fall for this > This will make it near enough impossible to get any bank account until it’s over.
Hopefully it isn’t this and you didn’t become a money mule, I would just email the Monzo team like others has said as it could just be because you closed it
