Hi, I’ve been trying to sign up to Monzo since Sunday. I used to have a Monzo account but I used the current account switch service to close it, what a mistake that was. I am now trying to reopen the Monzo account but have hit countless problems. The live chat team have been very helpful to resolve some of them (like being able to use my email again and get past the telephone verification phase).
But now the Monzo app keeps rejecting me because it thinks I already have an account. I let Monzo know this on Monday and they have told me it has been escalated to a specialist to investigate why this is happening and how they will resolve it. I’m not sure how long this will take but looking on the forums I see other people have had similar or even the same issue in the past.
So does anyone from experience know how long this will take as I’m still waiting to hear back and don’t have any time scales.