So, I know the company is busy, but when I advise people to go with Monzo (and one big reason is the quick response to queries) I’ve been saying the replies are usually with 10-15 minutes.
Unfortunately over the past few weeks, this has now turned to ‘typically replies within a few hours’.
I sent a query last night, and 11hrs later it still hasn’t even been seen yet?!
It would be nice if this was kept as it was as this was one of the reasons I’ve now started a full switch to Monzo.
Without an actual bank to walk into and talk to someone (I’m not sure if there is a number to call) I heavily rely on chat.
With this taking days for a response, it now makes me wonder if this is going to get worse the bigger the bank gets.