The great & fast COps team used to be one of the best selling points I had for Monzo when convincing people to give FinTech banks a go. Now with abysmally long queue times and problematic conversations with reps it seems to me like that was a mistake.
These growing pains within COps have been very clear since December with a decent amount of work seeming to be done to correct for it but… it doesn’t seem to have made much of a difference.
In my opinion, Starling has always had a better feature set, UX and account options - but has had awful customer support - so I’ve mainly used Monzo. But in my last few conversations with them, I’ve been through to a person within minutes whereas I’ve been left waiting for a good while with Monzo…
I was wondering whether there’s currently any developments or news that could stop me from hanging my hot coral up for a while?