Yesterday i open chat in my Monzo App, and tryied to speak with customer service about my overdraft.
So i opened chat at ~09:00 and wait for the answer, but answer came after 4 HOUR!!! You can imagine that it last so long? And for my next question - almost 6 HOURS!!! Better for me that i have just a question about overdraft - but if it was about card or payment problem, what to do?
For me is terrible this situation, and when I’m thinking about ADs in underground station like - “we are here 27/7” I’m laughing well. Yes for sure may be support center is working 24/7 but you’ll wait a day for answering…
And about overdraft, i have regular overdraft rating for my region so i intendent to ask about overdraft, and they said - “we are low low appetit for risk…” WOW guys, you just got 1bn price for bank with last investment for 100k million and you cant me offer overdraft for 500£… Its very amusing situation, i cant believe that with 2million customers Monzo have big problems with it.!
About proofs ill attach some screenshots.