Card not accepted by The National Lottery

(Chris Foxley-Evans) #1

Hi Guys,

Not sure if anyone else has faced this issue couldn’t find anything using the search.

Attempted to set up my mondo card to be the funding source to buy a lottery ticket last night and the card wouldn’t be accepted. This is before an attempt to fund the account, just the part where you register the card with the account.

Not sure what the issue is and cant provide much more detail that that, just thought I would let you know in case you want to look into it. :slight_smile:



(Tristan Thomas) #2

Sorry about that Chris :frowning: The National Lottery is on our known list of retailers that don’t accept Mondo cards yet: Known issues / bugs 🐛🐜🐞 perhaps because it’s a prepaid card at the moment. Hopefully that’ll a) either be fixed over time or b) be fixed when we become a bank and have full debit cards :slight_smile:

(Chris Foxley-Evans) #3

Hey @tristan,

Thats my bad i missed that when looking to see if this issue had been brought up.

Thanks for the reply though Ill make sure to check that page next time before i raise an issue. :slight_smile:



(Nigel Jones) #4

Ah yes I just fell into this trap too – and hadn’t checked the list. I expect many such issues will go away once you become a full bank :slight_smile:

(Mark Dunne) #5

I have had the same issue, currently on the pre-paid card and the National Lottery site just doesn’t seem to accept it :no_entry_sign:

Would be interesting to hear if anyone lucky enough to have the Current Account has managed to successfully set their Monzo Card up as the funding source? :grinning:

(Marta) #6

@mdnn85 Nope, still doesn’t work. I tried with first gen debit card and it didn’t work:

Second gen card - who knows. :slight_smile:

(Mark Dunne) #7

Hopefully it will get sorted soon, I prefer purchasing my tickets on line as then I don’t need to remember to check them :grimacing:

(Mark Dunne) #8

Not sure if anyone else has noticed but the National Lottery website now accepts Monzo Debit Card!! YAY

(Nick Miller) #9

Yes works fine for me, just like any other debit card!