National lottery issues


(Michael Moore) #1

Anyone having issue with National lottery using Monzo this week? I’m getting:-

Your authentication could not be completed because of a system error. If this happens consistently, please contact your CSR


#2

Yes, I keep putting money on the national lottery using my Monzo card and I STILL HAVE NOT WON!


( related to Monzo CEO, Investor in Monzo ) #3

yeah I think its a bug Stephen :slight_smile: ( not winning )


#4

I’ve reported it to Monzo, hope they can release a fix soon.


#5

As to your issue Wibble, have you tried a different card to see if the issue is Monzo or National Lottery?


#6

Iansilversides, are you actually related to the CEO?


#7

I’ve had the same issue doing an payment with monzo all day, with a completely different site though. revolut (also mastercard) gave the same error, worked with a card from my “standard” bank which was a VISA. There are some people sharing the same error message on twitter too. So I don’t think it’s a monzo specific issue.


( related to Monzo CEO, Investor in Monzo ) #8

Tom is my nephew


(Simon B) #9

It’s a Mastercard error! All Mastercards are affected… I just had to dig out my old Santander VISA to make a food order myself.


#11

Ooh, exciting! So you’re the one to tap up for info? …


#12

Maybe Monzo can add “become global payment system” to the Trello?


(Michael Moore) #13

Yeah Barclays works ok. I had same issue with npower today and advised it is due to 3D secure in that instances. However error looks exactly the same


(Michael Moore) #14

Ah okay thanks for info simonb!


#15

Embarrassingly today I had a card failure paying for a doughnut at sainsbury’s, card would not get accepted. I proper huffed and for a brief (very brief) moment I almost thought ill of Monzo.

Then I remembered I froze my card to stop me spending my beer money for this weekend…


(Michael Moore) #16

Ha ha. Brilliant (done same before)


#17

Getting the same error when trying to pay for Just Eat… had to use Santander :frowning_face: