Hi I’ve been logged out of the app on my phone and now I can’t get back into my account can someone help please
Try contacting firstname.lastname@example.org if you can’t access the in-app chat.
you could try these steps
1 delete the app
2 switch off phone
3 restart phone
4 deleting all of the “magic link” login emails you have in your email account from Monzo previously
5 reload app
6 enter your email address as supplied to Monzo originally
7 wait for email magic link to be sent , don’t try again as this will upset the process - wait a good ten minutes
8 check junk mail folder if it hasn’t arrived
if that doesnt work email@example.com
Issues with registration email
What exactly is step four supposed to achieve? If you don’t click old magic links they won’t do any harm
What happens when you try to get in?
I think a lot of people try to log in with a different email to the one associated with their monzo account, so do make sure that is correct.
All sorted now thanks guys
you would have to ask Tristan about that - Im just trying to offer advice on posts Ive read over the last couple of years
and this one -
Hi guys all is sorted now I deleted the app reinstalled it put my details in and all was sorted.Thank you all for your advice
This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.