As much as I love Monzo… The customer service is not at all ready for acting as a ‘real’ bank. My account was frozen on Friday, basically because i added too much money to my account and needed to verify it, which is fine. But having tried to contact customer service I was told that because its a bank holiday I might have to wait a while for them to get back to me… They still have not done this, which has meant I have had no access to money over the bank holiday weekend. This simply would not happen at one of the larger banks. I’ve also had problems with Monzo sending my card to the wrong address in the past.
Please employ more staff if you want people to start using Monzo as their primary bank account!