My Monzo account does not work, so I would like to know what I can do. I have tried several times to enter my email and Monzo sends me an email so that I can log in to Monzo, but it does not work.
Furthermore, I have called Monzo and the man told to delete all the emails I have from Monzo and try to log in again, but does not work at all.
He also told me that there is a possibility to change the email address and this could work.
I would like to know what I can do because I need my app to make payments I need.
I am sure that the email I am using is the correct one.
First, I click log in. Then, I introduce my email and Monzo app sends me an email. I click on the email, but it says 'Sorry, we couldn’t log you in. Please use the most recent email you received to …
If you’re definitely using the email that they send you, then I can’t imagine what the problem might be. You could try deleting and reinstalling the app, then see if it works? Failing that, your best bet is to contact Monzo again.