Can I get a replacement card delivered overseas?

(Eve) #1

If I’ve lost my card overseas (at least, in the EU), could Monzo send a replacement card to my address there? I tried looking for an answer in the forum since I’m sure it’s been asked before but couldn’t find it!

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(Alex Sherwood) #2

Yes they do this, according to tweets I’ve seen from other users. Given the cost / complexity / shipping time, I guess there’s probably limits to their ability to do this though.

Edit -

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What to do if phone is lost/stolen while travelling?
Live outside of the UK
:vietnam: Monzo in Vietnam [Discussion]
Two cards for one user
What to do if phone is lost/stolen while travelling?
(Ben Martin) #3

Hi folks

Does/will Monzo offer a courier service for a replacement card, should I lose my card abroad?

Thanks

Ben

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(Peter Roberts) #4

That thread is in the era of prepaid though right? It’s it possible this may differ with the CA? I imagine the legislation governing it is totally different to that for prepaid…

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(Hugh) #5

The way the card activation works is totally the same though. The card is useless until it is associated with an account

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(Jorge) #6

A wee update on this: Lost my card in Spain on Sunday, got the replacement delivered by courier on Tuesday. Insanely quick response time :smiley:

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(Eve) #7

Great to hear! Ofc it’s good practice to carry multiple cards, but in case everything gets stolen/ lost Monzo users won’t be stuck in a foreign country cardless :+1:t3:

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(Jorge) #8

Yeah brought my Spanish card which happened to expire very recently. I ordered a new one before losing my monzo one. A :monzo: overseas delivery arrived sooner than my Spanish legacy one :stuck_out_tongue:

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#9

What is the charge for an overseas delivery?

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(Jack) #10

There is none :slight_smile:

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#11

I didn’t see this answer coming! Great for users then!

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