Matquart88
1 November 2020 10:41
1
Hi everyone! Unfortunately, I’ve had a fraud in my Monzo card so, I have to freeze this one and get another new one, but I’m in Italy now: can I get a new monzo card with an address Italian?
Thank you to everyone
Hi Matteo,
Your question is covered in the help section in the app. Here’s the answer:
3 Likes
£30?! Glad they can send a card, but £30 is mad.
DaveJ
1 November 2020 19:00
4
It might seem like that but if I wanted to send a document via DHL air delivery then I’m quoted as £26.95 so a couple of extra quid thrown in by Monzo to cover any other costs.
I’m sure there’s cheaper ways of sending them but can they guarantee that it gets to the person and is fully tracked
There’s lots of discussion about it here:
Hi all, well spotted! It’s not happening for a while yet, but here’s what’s happening.
We’ve decided to start charging for sending replacement cards abroad. We’ll charge £30 to send cards overseas by airmail, although we’ll waive the charge in extenuating circumstances.
We haven’t charged for this in the past because airmail delivery is only a very small part of our overall delivery costs. But as we’ve grown, this small percentage has become a large annual cost. So we think it’s fair to ask pe…
Also
We use DHL for tracked and signed delivery.
It’s the same service, and the delivery times will depend on where exactly you are in the world.
For extra context, Airmail accounts for 21% of all our card delivery costs but accounts for only 0.48% of actual card deliveries.
Also
The other thing to note is we often end up having to send two or more replacement cards because the address the customer has given has turned out to be incorrect or they’ve moved on to another hotel
And this
Up front disclaimer: I’m not working on this but I do work on our physical cards and the backend of producing and sending card orders to our suppliers.
A couple of points here from me:
The discounts are not quite as good as y’all seem to think.
Our suppliers are continually surprised at the countries we send cards to and the number of international card orders we have. It is not normal for a UK bank to provide this kind of service at this frequency to all customers.
It’s an extremely manual p…
And finally
I can’t say the exact number but very low single digit £ is vaguely the right ballpark for a standard plastic card in our standard packaging, produced and delivered. We do spend a little more on this than most banks as we get the nicer paper, envelopes, and so on.
3–4 years is strongly recommended to us but we may revisit this, particularly for the more durable cards such as metal.
Fact is, most cards don’t make it to their expiry date while still being in use. Over 3–4 years of use, you’re …
3 Likes
They use DHL, but it’s definitely not the same service that costs £26.95 (1 day delivery), since the card takes at least 2 weeks to arrive. For 3-5 days delivery Royal Mail charges £6.45 for a tracked and signed letter.
