Issue: my monzo app is not working. It shuts down itself before opening. I tried reinstalling and restarting my phone.
Details to reproduce: I click on the app it opens on the monzo logo and then shuts down back to home screen
OS: ; 13.3.1
Device: iPhone 7
App Version: 3.22.1
Have you recently swapped phones? I believe that the iPhone swap process prevents the app from working properly.
Either way this looks like it needs a reinstall.
I didn’t swap phone and I tried deleting and reinstalling the app and restarting my phone and is not working
Thank you so much for the suggestion. I tried and still is not working
Have you called or emailed Monzo for help? Generally a reinstall of the app fixes these issues and you’re probably at the limit now as to how much we can help
While you’re getting to the bottom of your issue there is web.monzo.com that will allow you to do the basics
Has your Monzo app worked before on your current device?
If it has, do you currently use a VPN for internet access? If you do, disable the VPN and try again…
Did that work or not?
Hi my account is no work my online banking and I can’t take kash from mashin what shall I do?
Can u please help me with my account so what I need to do with ho need to contact or where I can go
Contact in app chat or phone the number on the back of your card
I do is no work the se is no sam number and email
I don’t understand what you mean about the phone and email
Phone number is on the back of your card. The email is email@example.com
Yes I call them but the said is no same
Could you use google translate because I’m still not sure what you mean
I can open my online banking and I can’t take kash
Can you do bank transfers or pay in shops? Is it just cash machines that are the problem?
No I try to pay is no go try
I’m sorry but I can’t understand you
If it’s just cash then check the cash machine has a MasterCard logo
If it’s everything then it could be your account is blocked. You’ll need to contact Monzo again
Have you frozen the card by accident?