My Monzo App isn't working

UK Help
1

Hello! I’ve opened my Monzo app and it wasn’t working. I tried reset session (in settings) but the app has crashed. Dashboard doesn’t load. I’m using Iphone SE. It’s quite urgent as I need to use the money I have in my Monzo account and move them to another account to cover up for an emergency :frowning:

2

Tried uninstalling and reinstalling the app that might solve the issue.

3

Hi, that doesn’t help unfortunately. It froze when it asked me to turn notifications on - it’s not responsive.

4

Try restarting your phone too :slight_smile:

5

Hi Barbora :wave:

Could you give some more information on what the issue is and maybe we on the forum can help? have you tried in-app chat or help@monzo.com?

6

Hi Jordan, unfortunately I cannot use chat as app isn’t responsive at all. I’ll send an email now.

7

Ah I see - when did this happen? was it after some sort of payment or transaction?

8

Hello all, restarting my phone has worked!! thank you so much for all the advice :slight_smile:

9

I’m sorry I just panicked as I’ve never experienced any issues with the app before, and I needed an instant access to my assets. Once again, all works fine, thank you for all the help!!

10

Don’t apologise! - Glad it got resolved.

11

You’re welcome :slight_smile:

Sometimes phones get clogged up and become sluggish if they haven’t been restarted in a while. A good old restart always gives it a fresh clean slate to work from.

Glad you’re back up and running!

12

Just try to force close app next time

13

Hu Jordan,my Monzo app has frozen on the change of address page,I cannot access anything else on it,what do you recommend,thanx in advance

14

Try deleting the app, restarting your device and then downloading it again. This usually fixes many issues.

15

Thank you carlo it worked :+1:

16

I’ve recently found that on the main screen the three dot button on the top right of the screen doesn’t actually work or do anything in the Monzo app.

17

iOS?

18

I also face the same problem in monzo app and try all the solution that i got through searching on the google but not get any solution.

19

Hi @hooram95 & welcome :wave:

Try this:

  • Uninstall the :monzo: app
  • Restart your device (important)
  • Install the :monzo: app, login & retry
20

Thanks for flagging, there should be a fix in 6440052. Please let us know if you still see it