Hello! I’ve opened my Monzo app and it wasn’t working. I tried reset session (in settings) but the app has crashed. Dashboard doesn’t load. I’m using Iphone SE. It’s quite urgent as I need to use the money I have in my Monzo account and move them to another account to cover up for an emergency
Tried uninstalling and reinstalling the app that might solve the issue.
Hi, that doesn’t help unfortunately. It froze when it asked me to turn notifications on - it’s not responsive.
Try restarting your phone too
Could you give some more information on what the issue is and maybe we on the forum can help? have you tried in-app chat or firstname.lastname@example.org?
Hi Jordan, unfortunately I cannot use chat as app isn’t responsive at all. I’ll send an email now.
Ah I see - when did this happen? was it after some sort of payment or transaction?
Hello all, restarting my phone has worked!! thank you so much for all the advice
I’m sorry I just panicked as I’ve never experienced any issues with the app before, and I needed an instant access to my assets. Once again, all works fine, thank you for all the help!!
Don’t apologise! - Glad it got resolved.
Sometimes phones get clogged up and become sluggish if they haven’t been restarted in a while. A good old restart always gives it a fresh clean slate to work from.
Glad you’re back up and running!
Just try to force close app next time