No
When I try to open the ask me for my data birth and pictures
When you open the app or when you try and log in?
If it’s logging in then you are going to sign up for a new account. You don’t want that option. You’re using the wrong email
Can you post a screenshot here?
I don’t know why the ask me again to do this
So how can I take my money out
Can someone help me with my account
You are probably using the wrong email address.
Make sure you use the email that you used when opening the account.
Yes I do
I do
If web.monzo.com works, then try reinstalling the app . If that does not work, call monzo or email help@monzo.com
It’s not an issue with your account then. The problem lies with your phone or the app.
The above advice is the next logical step to narrowing down the cause.
No I try everything is not working
Can u tell me how I can take my money back
You can try calling the number at the back of your card.
Try on another phone.
To be honest, I get this a lot, not just with Monzo, but other apps, seems to be an iPhone issue? Once I completely shutdown the phone and restart it, everything works fine again. Only started happening when Tim took over when Steve died, RIP Steve. One of the greatest pioneers of our time.