Issue:
I have updated my Google pixel with the android 15 update and my app no longer works. I am unable to access my accounts and have no access to my money.
I keep recieving the error: Monzo keeps stopping
I have tried deleting and reinstalling. I have restarted my phone. I am at a loss how to fix this?
Have you tried these steps but in the order below. I know youāve tried uninstalled the app, but did you restart between uninstalling & reinstalling:
IMPORTANT Restart your phoneIf that doesnāt fix it, then you should contact Monzo Support to see what they can do.
Monzo Support is available by in-app chat or by phone on 0800 802 1281 from 7am - 8pm, Mon - Sun for non-urgent support and queries, and 24/7 for urgent support. You can also email help@monzo.com, or through their accounts on various social media platforms, although the quickest way to get support is always through the in-app chat.
My app has been the same since the update. I have done everything, deleting and reinstalling, clearing this and that, restarting phone, everything. I have emailed Monzo support, just waiting for a reply.
You wonāt get a fast reply from email, and if they do reply, theyāll give you the advice that youāve already followed and them saying itās been passed on.
If itās a widespread issue then theyāll inundated with support issues and theyāll be working to fix it. Priority one! If itās just a handful, then your guess is as good as mine as to when itās fixed.
Are you on the beta or public Android version?
I am on the beta version of the app.
I have emailed too, I had a reply asking me to submit a photo of myself to prove I am real. I am just waiting on a reply now. If I hear anything that might me useful I will share it for you.
Try this:
Sorry, I meant the version of Android 15
I have the same issue. Iām using a google pixel 7a.
Updated my phone to android 15 two days ago and since then the Monzo app wont open, I get the crashing message also. Iāve restarted the phone. Iāve uninstalled the app, restarted the phone and reinstalled the app. Still doesnāt work.
I hope itās back up and running soon as itās getting too close to christmas and it would be nice to know what I have in my account. I must have run out of money the other day because my monzo card was rejected at the cash machine. My HSBC and Starling apps work.okay though. I just wont transfer any more cash to Monzo until itās fixed. But I feel for the people who solely use Monzo.
Iāll dig out my older spare phone with Android 13 on it and keep that with me, Iām sure itāll work fine on that.
Hi,
Firstly, Iād try just force quitting the app, then opening the app and then trying your action again.
If that doesnāt work, Iād then try:
IMPORTANT Restart your phoneIf your issue still isnāt fixed:
You can contact Monzo Support to see what they can do.
Monzo Support is available by in-app chat or by phone on 0800 802 1281 from 7am - 8pm, Mon - Sun for non-urgent support and queries, and 24/7 for urgent support. You can also email help@monzo.com, or contact Monzo through their accounts on various social media platforms, although the quickest way to get support is always through the in-app chat.
You donāt need to do your copy pasta every time, especially the bottom part.
This is clearly a bigger bug, the people experiencing it will need to wait for Monzo to fix it.
Yes, but if more and more people raise the issue, the more and more Monzo will realise that this needs to be fixed in a timely mannerā¦
OP states they are suing the beta version of the app.
What happens if you:
Uninstall the app
Leave the beta
Restart the phone
Install public version
Iāve been on the public release of Android 15 for a few months on my Pixel 8 Pro and have no such issues when using the beta app.
I thought that too.
I was on beta
Restarted. Uninstalled, reinstalled it. Etc
Left the beta programme and installed the standard version.
Same problem. Open it and it crashes.
I will probably do a factory reset of my phone at some point this weekend. Iām reasonably confident that will fix it if youāre on Android 15 and have a pixel and it works
Iāve used a Pixel 7 with Android 15 QPR and now a Pixel 9 with Android 14 and then 15. Iāve run Monzo beta on all of these permutations.
I reckon a factory reset is your best bet, but perhaps if you have another phone you could try to install the Monzo app first before you go nuclearā¦
I had this issue, was in contact with monzo and itās been fixed.
You have to set up a private space on your android (itās a new thing). This can be done in settings by searching āprivate spaceā.
Once set up, add the monzo app, a browser app, and your email app to the private space.
Now you should be able to open monzo.
I am not sure is this intentional. Monzo support had it as a suggestion specifically if I >already< had monzo in a private space, which i didnāt. But regardless, once set up private space, it worked for me. And it seems I had exactly the same issue as yourself
The fact it works in Private Space would suggest to me that itās not an Android 15 issue. All private space does is moves the data to a isolated storage area and āsandboxesā the apps. Essentialy like having a 2nd user profile.
To me, this means that either some user data associated with your Monzo app (outside of Private Space) was corrupted as part of update, which the previous advise should resolved if followed correctly (in the right order), or there is another app causing a conflict.
I would suggest these steps, and ensure they are followed in this order:
I get what youāre saying, itās equivalent to an incognito browser so private zone basically accesses monzo as if it is a new device ā¦
However I tried the above multiple times (uninstalled app, restarted device etc), and am not on the beta program, but it still resulted in the app not opening.
So either monzo keeps some background process running or idle on the device after deletion, or it is accessing some other app/process that does the same
I cannot thank you enough for this. It has fixed my issue, I was getting a bit panicky that I wouldnāt be able to finish my Christmas shopping! Thanks you again and (if you celebrate) i hope you have a lovely Christmas.