App not working with android 15 update

Help Bug Reports
21

No problem, happy to help! It was very frustrating. Glad all is sorted and Happy Christmas :smiling_face:

22

I’ve tried this a few times now, in order, no luck.

23

Thanks, this worked for me (I didn’t have to add a browser app to the private space) but it’s obviously only a temporary solution until Monzo gets their act sorted out.

24

Thank you for the reports of this issue - we’re working on a fix right now and hope to have an update in the store later today. We’re so sorry for the inconvenience!

The issue is related to biometrics - if anyone fancies trying to see if they can work around it, resetting your biometrics in Android’s Settings may help. Remove all your fingerprints from your device, and then re-add them. We would be interested to hear if this proves successful :eyes:.

3 Likes
25

Same problem here, Google Pixel 9 Pro, Android 15 - app launches then closes immediately

Please can Monzo email to their customers that they are aware of the issue and approx time scale for a fix. Thank you!

26

They won’t be emailing but they are hoping for a fix today.

1 Like
27

App version 6.6.1 is now available with a fix. Sorry again for the trouble!

3 Likes
28

Just lost some money i transferred from another account into monzo. There’s no sign of this transaction.
Never happened before. This amount was to pay for an outgoing bill tomorrow.

29

Hi @Ruhi

If possible, firstly could you just check the details that you used to make the transaction. It’s possible that potentially you entered the wrong details (although confirmation of payee should stop this).

Is it also possible that your bank has frozen the payment as the think it’s a suspicious transaction/to stop fraud? Could you check this as well.

If its neither of these, can you contact your bank to get a TRN (transaction reference number).

You’ll then need to contact Monzo support, and give them this TRN so that they can trace the payment.

You can find out more here: https://monzo.com/help/payments-troubleshooting/bank-transfer-hasnt-arrived

If this doesn’t work, please @ me and I or another member of the community can help you further.