Monzo App Won't Open

Help
1

My Monzo App won’t open. I click on the icon and the icon sits in the middle of my screen for about 3 seconds and then disappears. I have uninstalled twice and restarted my phone twice. Still doesn’t open. I have recently had an update on my Google Pixel 6.

2

Hi,

Firstly, I’d try just force quitting the app, then opening the app and then trying your action again.

If that doesn’t work, I’d then try:

  1. Log out of the Monzo App
  2. Uninstall the Monzo App
  3. :warning: IMPORTANT :warning: Restart your phone
  4. Reinstall the Monzo App
  5. Log into the Monzo App
  6. Try your action again

If your issue still isn’t fixed:

You can contact Monzo Support to see what they can do.

Monzo Support is available by in-app chat or by phone on 0800 802 1281 from 7am - 8pm, Mon - Sun for non-urgent support and queries, and 24/7 for urgent support. You can also email help@monzo.com, or contact Monzo through their accounts on various social media platforms, although the quickest way to get support is always through the in-app chat.

3

Hi @Jodee & welcome :wave:

What version of Android are you running on your Px6?

4

Thank you, I have done all that you suggested and still nothing. I have tried phoning a d waited half an hour no one answered, less impressed to say the least.

Jo Durrant

1 Like
5

Hi, 15, just updated a day or two ago.

6
2 Likes
7

I keep getting message saying Monzo App keeps stopping. I have gone through all the trouble shooting uninstall , shut down phone, reinstall etc ,and still not working. my phone is Google pixel 8 pro. any suggestions please.

8

Read the thread linked above.

9

For some as-yet unknown reason, several users have reported that the Monzo app doesn’t work after upgrading to Android 15.

The only known ‘fix’ so far is to create a ‘Private Space’ on the :android:15 device and install the :monzo: app into it. It reportedly then works.

But I don’t buy this. I’ve upgraded to :android:15 and the :monzo: (beta) app continues to work OK without having to segment it into a Private Space. Plus - it seems the Private Space has other issues with stopping apps and therefore notifications.

There’s something else behind this which unfortunately I can’t trial as it currently works (for me)

Need more data!

1 Like
10

I created the private space too and that doesn’t work either :sob:

11

I can’t recreate this on android 15, pixel 6a although Monzo wasn’t logged in during the 14 to 15 upgrade.

I wonder if it’s a specific setting like app lock or added security that’s triggering it, and that’s why private space is working for some people, as when they log back in they don’t enable all the options they had last time but some did triggering the crash in private spaces as well. That being said none of the options I turned on triggered a crash.

After a reinstall does it let you login before the crashes or is it crashing at launch?

Maybe it’s a specific ISP DNS not resolving something critical.

12

Thank you for the reports of this issue - we’re working on a fix right now and hope to have an update in the store later today. We’re so sorry for the inconvenience!

The issue is related to biometrics - if anyone fancies trying to see if they can work around it, resetting your biometrics in Android’s Settings may help. Remove all your fingerprints from your device, and then re-add them.

We would be interested to hear if this proves successful :eyes:.

4 Likes
13

friends-i-knew-it

1 Like
14

Hi, I don’t use the biometrics in my phone.

15

Sorry again for the trouble! App version 6.6.1 is now available with a fix.

5 Likes
16

Thank you, your update has worked. :grin:

2 Likes