App is not launching!

[Juls]

Hello Monzo Community,

It has been almost two weeks since my app doesn’t launch anymore
I can enter my email and request a magic link, that I receive but when I press the magic button, isn’t launching.

Then I have tried all:

• delete and reinstall Monzo app
• restart phone
• deleting all the old magic link requested
• writing email to help@monzo.com
(I understand that are very busy, still haven’t heard back)
• cannot chat because I cannot log in

Is there anything else I can try?

Best Wishes and a stay Safe

[redshift]

Hey. What email client do you use and what operating system (iOS/Android)?

A quick thing to try would be to long press the link in the email sent and choose Open in Browser if you can.

[davidwalton (Award Winning Hot Coral Analyst)]

Run through the 4th section of this post for things to try;

Monzo App sign-up/login/access issues - common things to try

There have been several reports of users being unable to run the app (before sign-up is complete) and also after sign-up/verification has been done. There are several common causes for these situations, detailed below:- (Recent changes to the Monzo app suggest a check for VPN activity may be used when signing up for an account. Disable any VPN while applying just to be sure) Monzo App fails to run, or closes, on first run before initial account sign-up can be achieved: Is your default Camer…

[Juls]

Thank you for your reply RedShift!
Somebody from the technical team is helping me out