App is not launching!

Help
1

Hello Monzo Community,

It has been almost two weeks since my app doesn’t launch anymore :pensive:
I can enter my email and request a magic link, that I receive but when I press the magic button, isn’t launching.

Then I have tried all:

• delete and reinstall Monzo app
• restart phone
• deleting all the old magic link requested
• writing email to help@monzo.com
(I understand that are very busy, still haven’t heard back)
• cannot chat because I cannot log in

Is there anything else I can try?

Best Wishes and a stay Safe

2

Hey. What email client do you use and what operating system (iOS/Android)?

A quick thing to try would be to long press the link in the email sent and choose Open in Browser if you can.

2 Likes
3

Run through the 4th section of this post for things to try;

1 Like
4

Thank you for your reply RedShift!
Somebody from the technical team is helping me out :clap:t2:

2 Likes