Struggling to launch app

Help
1

Hi, I am really struggling to launch the app on my phone, I’ve done all the re-launches, reboots etc but it just won’t launch from the page I get taken to from the activation email. Considering Monzo alternatives of this can’t be fixed easily. Thanks

2

What Phone & Operating system are you using? Have you tried deleting the app & reinstalling it?

Additionally, can you confirm what your seeing as the flow? You click the link in the email & get taken where?

3
  • Delete all your monzo emails
  • Delete the app
  • Restart your phone
  • Reinstall the app
  • Make sure you open the most recent email from Monzo and you open this email on the same device that you have the app installed on.
4

Is this on the iOS 14 Beta?

5

Hi,

Thanks for replying so quickly. I am on an iPhone 8+ runninng version 13.7.

I follow the link from the eMail which opens a screen with the Monzo logo and the instruction to “tap the button below on your mobile device to sign in to Monzo” below this is a blue “Launch Monzo” box / button. I click this and apart from the processing icon at the top of the screen, nothing happens. I have deleted and reinstalled the app, I have check updates, I have rebooted but this problem has remained exactly the same.

Thanks

Jim

6

Hi Jim,

Make sure you are installing the app from the app store, not from iCloud backups.

Also are you on the iOS 14 beta?

7

It says I am on 13.7

1 Like
8

This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.