App Evolution (new look Monzo app): Feedback Megathread 📣

I personally don’t mind the changes and actually quite like them, but I’ve watched several other people really and truly struggle with them to the point of just closing the app and saying “screw it, I’m gonna move banks!”

This isn’t hyperbole, or even my point of view, but it’s how I’ve witnessed people interact with the new layout who are long term Monzo customers

You’re wrong. It hasn’t changed.

Wrong again.

What do you think lying about this achieves?

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Yeah that’s a fair shout, but there’s still users struggling with these changes being unintuitive for them unfortunately

Not necessarily completely random but Reddit also did a Poll and it skewed towards people prefering the new view more. Granted it was close, but I feel like people’s first reactions are always more negative so for it to be winning straight away is a good sign for the future. Interestingly people with a single card only prefered it more than those with mutliple (I assume since the UI doesn’t really change for single card users but mixes it up a bit more for multi-card users)

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I am a single account user and have become accustomed to the new layout, just as I did the previous layout, despite being opposed to both changes initially.

Those who use Monzo more inclusively though, shall experience far more challenges or changes to their daily interaction than I ever will, so if course their view will be skewed accordingly.

The issue for any provider of any service is finding that equilibrium common ground to appease the masses.

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I didn’t flag you, sweetheart. I wouldn’t waste my time.

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Hey folks :wave:

As promised we’ve just released an early version of our new account views into labs :tada:

This change brings more consistency to the primary areas of the app and sees us fully move away from the carousel navigation.

If you’d like to give it a try, head to Settings>Labs>toggle on “New personal account views”. Theres a separate toggle if you’d like to try with business accounts too: “New business account views”

As this is an early version, it’s still missing some polish which you’ll see introduced over the next few weeks;

  • The transition between views will be smoother
  • we’ll support gestures to go back to Home in iOS (the system back gesture works already on Android)

If you experience issues, please let us know and remember that you can toggle the change back off if you encounter any serious difficulties.

Super excited for you to try the new experience and hear your thoughts!

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Here she is.

Looks much better.

The ability to swipe down to go back or swipe from the left of the screen would be so beneficial instead of relying solely on the x button.

Just noticed the home button takes me back to where I was opposed to back to the top of the Home Screen so that’s manageable.

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Can confirm, much smoother and feels nice to use, thanks for the update

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Great work. Pleased to see the old carousel phasing out now. One initial observation is in the way the personal/joint/connected cards appear when tapped vs Flex. The new view for accounts sort of appear on screen, whereas Flex pops up a card in front of the Home Screen. Making them consistent would be good.

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Great work!

One minor thing I’ve noticed - if you pick any card in the home stack that is behind/above the bottom card in the stack, then double-tap on it, then once you’re in the card display, swipe a back gesture (Android) and the bottom half of the card is drawn on top of the stack for a micro-second or two. Not enough to annoy, but it could be polished.

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Agreed with this, and looks from the original post from Connor that this will be integrated in the next couple of weeks if I’m reading right.

Feels so much cleaner this way, and the animation is smooth between them. Im also a massive fan of not having to click twice to get into any stacked cards, that is SO much better.

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I promise the next version is way smoother!

Not enough to annoy

It’s more than enough to annoy me!

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Will have a play around shortly but as per other times i’ve enabled stuff via Labs:
Enabling adds a “Tap to find out more” entry into my feed. Normally this opens a screen with info, or does nothing… This time, it’s actually crashing my app.
Android 14, Pixel 8 Pro, Monzo 5.50.0 beta

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I like the new, fresh look a lot. And that’s coming from someone who loved the carousel UX.
Great stuff :+1:

Is it possible to get into upper cards in the home stack with just one tap? It seems wasteful to have to tap, then tap again to get into the card details. All of the functionality is the same on the card itself (after 1 tap in the home screen, and after tap#2 to get to the card display), so it seems more natural to me to quickly (1 tap) select which card you want to view or take action with, and then concentrate on what you want to do with it from the card display screen.

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Yep, thats exactly how it’ll work…heres a sneak peek :eyes:

transition

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This looks good. Visually it fits nicely with the new design theme.

You folks have the data so will know how people use their accounts, but do you really need such a big “add money” button? and might “pay in” be a more natural phrase for this?

An awful lot of core banking functionality is hidden behind the ellipsis button.

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I linke the new view. A small but annoying issue: For credit cards, it doesn’t show ‘pending’ under the transactions. You have to click a transaction to see if it’s still pending or not. Same goes for the activity feed on the new home page. Would be good to see pending there too.

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Does that mean the swipe from the side of the screen gesture?

Otherwise it’s looking ace. Amazing work :tada:

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Good to see the carousel going! :wave:

I like the addition of the budget to the account view.
Is that out now or is it coming soon?

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