App active in more than one device

[anon28183229]

Dear Monzo,

I believe you should adapt your app to what all other banks in the street do: allow customers to access the app for multiple devices at the same.time without asking for email verification each time!

I would like to use monzo on my phone, ipad and have also my gf to be able to access in parallel!

Please consider to add this feature going forward!

[TomW (Tom Warren)]

Another link for you here

To Use Monzo On More Than One Apple Device

In today’s banking community, we use apps as a way of life. Most of us use more than one device, so why not allow Monzo to be used on more than one device? Create an Apple iPad app as well as an iPhone app

[alexs (Alex Sherwood)]

This is actually a security feature, as James explains here -

Using Mondo on two phones

I think this a really good suggestion. As I’m sure you’ll understand, security is a massive deal for us, so we have a bunch of thinking to do about how we would do this well. I think it’s as much a UX question as a technical one – for instance, we could have a “places you’re logged in” screen (think “Find My iPhone”), but how do we make sure you feel in control without making it confusing? How do we manage automatically logging you out intelligently without compromising security? What sort of …

it could potentially be replaced / relaxed by a feature like the one that he describes or through this feature, from Monzo’s extraordinary ideas board -

it’s also worth noting that Monzo is reasonably relaxed about this, as you can currently log into your account from an iOS & Android device at the same time -

To Use Monzo On More Than One Apple Device

Judging by James’ comments here this is something that Monzo wants to manage but only restrict where absolutely necessary Monzo are aware of this, the fact that it’s possible has been mentioned here - & here - but it’s good that you mentioned it, just in case If you still have concerns, I’d recommend replying to James’ comment, to make sure that he sees your questions.

that also suggests to me that they will make this rule less restrictive in the future

Lastly, there’s been some more discussion about this idea in the posts above, in the topic that Tom’s shared with you & here -

Concurrent App Sessions

Continuing the discussion from To Use Monzo On More Than One Apple Device: There is inconsistent behaviour in session management and authentication. See above topic discussion for more information. This appears to be a security vulnerability. All methods/channels for accessing an account should have the same level of protection - a weakness in one would otherwise undermine the others.

[anon79320473]

Can I download the app onto my second phone and have access to account through either?

[anon47101338]

You can not login on the app on two phones (of the same OS) at once. When you login on one phone the other phone will get logged out I’m afraid.

[BobT (Bob)]

You can if one is on IOS and the other on Android. If both using the same OS you will log the first out when logging on with the second.

[mozzauk (Andy)]

Yes you can, i have my one plus 3T and my iPhone 7s plus logged in at the same time, and get notifications on both.

[anon47101338]

Yes I corrected that. I forgot that you can have it if the devices aren’t the same OS

[Justin]

This has also become a problem for me since - though I’ve only noticed it since the latest update. I’ve been configuring a device to use as a back-up while travelling, and cannot open the app on both devices without being asked to reauthenticate by email. I had previously been able to do this with one iPhone and one Android device (and I think sometime back an iPad as well), but in this case, both devices are iPhones.

While I understand this does make my account safer, both devices are locked by passcode and Touch ID, and I feel I ought to be able to choose to keep them both active. Is this a deliberate feature or is a solution likely to be developed that will make multi-device usage possible?

[DaveTMG]

I have to agree with Justin, I want to be able to use the app on more than one iphone and eventually a bigger version on my ipad.

[ms264556]

This is quite annoying.
With Revolut, I type a 4 digit pin to get into the app on whatever device.
With Monzo I either have no app security or I have a complicated email confirmation process, depending on whether I used my work or personal phone last time.
I would be happier to use Monzo as my main current account if there was always the same ‘friendly’ security (i.e. pin or biometrics) on all my devices.

[anon51919401]

Any news on this? This feature looks like a must have!