Thanks for the update @anon77734705, really appreciate you taking the time to respond on here 
Hi @anon77734705,
Sorry, bit confused. I’m still seeing it on my personal account but not my joint account. I’m not expecting a new card, so should I worry?
Please don’t worry, I’ll let the team know it’s affecting the joint account as well!
I think it’s right on my joint account… It isn’t saying “my replacement card has arrived” but it does on my personal account
Does it have an expected arrival date of in the past? 
No date, but I wasn’t expecting a new card
I haven’t dared press it 
Do you mind DMing me your email and I can see if there’s one pending?
(I took 9 months to activate a card so saw that message for 9months)
This shows for me now since I updated to the latest Android version. Underneath that option is ‘Manage Card’ which has the same menu option within it too.
However underneath my joint account it doesn’t show at all.
Pressing it just prompts you to enter your long card number.
After updating the Android app I’m still seeing the following on my joint account (but not personal). Joint account is new and shiny, so I’ve never requested a replacement card.
Can you let me know which version it is you just updated to?
I’ve got the opposite, I can see the replacement card text on my personal account but not joint. Android 2.16
2.16 also
Same as everyone else, 2.16.0
Mines fine. 
Android 2.16 (current, sorry)
Off topic:
Says Android pay and not Google Pay.
Joint or Current Account?
Thanks, I’ve let the team know it’s the latest version and we can have a look tomorrow.
also mentioned the Google Pay thing @redshift!
No biggie, but I’m still seeing this issue on my joint account 
Just a quick one on response time from support, in all fairness I’d rather send a message and get on with my life while I wait for a reply to my non urgent enquiries than spend an hour or more on the phone been passed from one robot to an other then being sat in a queue where my custom is valued over and over again, then get fed up and hang up only to go though it all over again the next.
Come on guys a bit of perspective please.
I believe this is what the preliminary data @anon1600231 has been working on shows 
Of course the queue times are not acceptable (as others have said) but customers generally have continued to rate conversations highly in part because it is asynchronous and when we do get back to them, there is a swift resolution 
Hi,
Thanks Beth for sharing and letting the community know our plan to get back to speed.
As head of Customer Operations I want to apologise for the length of wait times.
When our customers opt for an urgent response we are responding within 10 mins. That said there’s no hiding from other enquiries taking several hours to respond , this is something we’re solving as a priority.
Hiring has taken longer than expected and we should in hindsight have started the recruitment sooner. We will be back to normal swift responses within the next 4 weeks.
Thank you for your continued support and your feedback, It’s very much appreciated.