Got my card yesterday, attempted to change my pin and check balance on a Link ATM today, but got the message:
Your financial institution is unavailable, you have not been charged.
Then attempted to make a cash withdrawal at another Link ATM in Waitrose, but got the same message. Is this an intermitted issue I should be concerned about or just initial problems as it’s a new card?
Not that I would be able to help but maybe it’s useful to know what brand ATM (or bank) you tried?
Looking on link.co.uk it looks as though they were both Cardtronics UK Ltd. Though the second one definitely had a ‘Cash Zone’ start screen.
Looks like the banks may need to be on the Allpoint network for all features - maybe that’s it?
According to that site, they both are:
But there’s a HSBC near my house, so I might be better off trying there this evening.
Sorry what I meant was that Mondo may need to be in that group - the ATM’s definitely belong to that group.
Hey! I think it’s probably because it’s a LINK ATM—can you try another?
Yeah, I’ll try the HSBC one this evening and see if that works.
Thanks for the help.
From another thread it appears that you need a machine supported by MasterCard. Link may come at a later date.
Managed to change it at an RBS machine at Tesco, did get a message back from Mondo stating that their payment processing was offline yesterday too. Which isn’t terribly reassuring.
That’s the nature of Beta testing something unfortunately. You get both the rough be the smooth mixed together.