We’ve identified that planned maintenance has impacted our ability to send and receive bank transfers in a timely manner. We are monitoring the situation and will provide further updates as soon as we know. Customers should not retry delayed transfers unless they have been returned to the sending account.
presumably this is a third party’s planner maintenance? In which case, why not say so?
It’s frustrating to see Monzo keeping that ambiguous & presumably causing some users to assume that it’s Monzo’s planned maintenance (a phrase that I hope Monzo never has to use when referring to it’s own systems btw). Why not just say “planned maintenance by a third party”? I thought that this was supposed to have been fixed -
But the way we’ve communicated hasn’t always been clear. We’ve shared updates with all our Twitter followers about incidents that affected a small number of customers, and taken responsibility for incidents caused by other companies without making that clear.
With how ever many thousand customers they have now (850,000 plus?) - There will always be annoyances - Especially when Monzo are the ones who announce it (not sure other banks would be as quick to announce a problem, especially one that gets fixed in an hour or so).
I completely agree with you that I’d like to know as much as possible - But there seem to be relatively few responses to the initial tweet from Monzo, and almost as many “shit happens” replies as the ones who are complaining (of which it doesn’t look like many are directly affected).
So yeah, I’m all for Monzo reporting exactly what the issue was once they find out - If it’s a regular thing, it gives us more of a cause for concern.