The status message for today’s outage says
We’ve identified that planned maintenance has impacted our ability to send and receive bank transfers in a timely manner. We are monitoring the situation and will provide further updates as soon as we know. Customers should not retry delayed transfers unless they have been returned to the sending account.
presumably this is a third party’s planner maintenance? In which case, why not say so?
It’s frustrating to see Monzo keeping that ambiguous & presumably causing some users to assume that it’s Monzo’s planned maintenance (a phrase that I hope Monzo never has to use when referring to it’s own systems btw). Why not just say “planned maintenance by a third party”? I thought that this was supposed to have been fixed -
But the way we’ve communicated hasn’t always been clear. We’ve shared updates with all our Twitter followers about incidents that affected a small number of customers, and taken responsibility for incidents caused by other companies without making that clear.
It doesn’t have to be this hard.