Hi, I have tried to use the live chat with no luck or help. I made a payment in error to account and I need to claw it back, I am no longer on communication with the person I made payment to so they will not sent payment back to me. why cant Munzo return my payment ? Thank s

[image] Kimberley: why cant Munzo return my payment Because they don’t have the money any more. Once someone comes back to you by chat, they can probably have a look at asking for it back for you but that isn’t guaranteed to work since making a payment in this way is the equivalent of passin…

Hi, Yesterday and an agent Dasie replied took detail said bear with me to a sort out and never came back! Thank you for the number and super quick answer I will call on my break Thanks Kimberley

Hi, So no one answer the phone, no one came back on so called ‘live’ chat either! I understand it’s harder but you can claw back money any other time and have done so via my other account when paid a bill twice - this just seems lazy . People make mistake it human error but they don’t seem intere…

[image] Kimberley: no one came back on so called ‘live’ chat either! It’s not live chat You can’t claw back bank transfers in the same way you can if you pay by direct debit. It takes time, negotiation and the other person can refuse

Aye. It’s a nightmare to get back if they refuse. See: [image] Pensioner in £193,000 inheritance battle with bank A 74-year-old had his share of an inheritance withheld after providing the wrong sort code number.

[image] Rat_au_van: It’s not live chat That is hardly the issue here, and you know it. Support response times are terrible and have been for months.

There are 2 facts here which are way beyond any doubt shadows; Chat is not live (I’m tempted to edit the topic title, but will leave it alone) Support is reportedly-by-many slow and needs immediate attention, and Monzo is getting a growing negative image because of this

These kinds of stories are too common. I want to have confidence that I’ll be able to contact my bank in the event of problems.

Why do people keep assuming that it’s live chat? Has the estimated response time been removed? or is it the design that people associate with being live?

Won't respond on live chat

UK Help

krr13 6 December 2019 12:18 2

How long ago did you open the live chat? The chat isn’t “live” as such and it can take a number of hours to get a reply. You could try calling on 0800 802 1281

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Won't respond on live chat

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