Wise transfer not working

Help Bug Reports
1

Issue:

I cannot send money with Wise (international transfer)

Details to reproduce:

  1. From the app: Payments > Pay someone > Transfer internationally
  2. Enter an amount (GBP → EUR)
  3. Select payee
  4. Click send
  5. FaceId pops up
  6. I just get a blank screen

I have not linked a Wise account so I believe this is the root cause but the app is never giving me the chance to login with Wise.

OS: iOS
Device: iPhone 13
App Version: 5.8.0 #875

Screenshots:

2

Hi Adam,

Welcome to the community, this looks like an issue better suited to the Monzo team looking into themselves, we won’t be able to help here.

In your Monzo app, go to Help >, search “Contact us” > Contacting support > Select the hyperlink under “Chat with us” to go straight through to Monzo who will direct you to the correct team.

1 Like
3

Ah thank you @betalogic ! I couldn’t find that

2 Likes
4

No worries, hope you get it sorted!

2 Likes
5

Thanks. Fwiw, reinstalling the app and updating iOS fixed it for me

1 Like
6

Same issue for me. I tried reinstalling the (Android) app to no avail.

After specifying the amount to transfer, it takes me to the Wise integration page with two CTA options:

  1. Sign in
  2. Sign up

Both options take me right back a step to the conversion (amount) screen.

I’ve tried everything possible.