My wife and I got married late last year, her passport is still in her maiden name, while setting up an account she was transferred to live chat so that she could provide additional evidence to confirm her identity. After sending through the marriage certificate we were told all was ok and thank you. The chat closed and the application started again. This happened three times untill finally she receives this message when loading the app…
“Unfortunately we can’t offer you a Monzo account.”
Not sure what to do now, I have emailed email@example.com but haven’t heard anything back. I was wondering if anyone else has had the same issue?
Thanks in advance!