The ATM withdrawal really ought to have worked. Even when there’s possible merchant acceptance issues, ATMs should usually work. That’s indicating a possible deeper issue to me.
I’m on a train right now somewhere between Cardiff and Birmingham with my laptop all packed up, so I can’t jump on too easily to pick this up.
@KyleRisi - please open another support chat, mark it as urgent and let them know that multiple merchants and ATMs are all rejecting the card outright. If support can’t see what is going on then ask them to escalate please!
Can you also possibly check the Mastercard ATM locator on their website and see if it comes up with anything near you and try that ATM?