Why we made a mistake with customer support (and how we fixed it)

[rolanddeschain]

@Throwingspoon

should this ever happen?

Fast support responses ️

I am not in favour of a live customer facing board. I have full trust that the correct accountability and management is in place. As an employee I would absolutely hate to have the extra pressure of my work being so publically displayed. I don’t see the benefit to the customer (and am not sure there is one) outweighing the mental health effect on the employee. Having status times in app is in progress, and as a user raising an issue that is all you need. Well done to all COps for getting th…