I am not in favour of a live customer facing board.
I have full trust that the correct accountability and management is in place.
As an employee I would absolutely hate to have the extra pressure of my work being so publically displayed.
I don’t see the benefit to the customer (and am not sure there is one) outweighing the mental health effect on the employee.
Having status times in app is in progress, and as a user raising an issue that is all you need.
Well done to all COps for getting through what must have been a really rough and pressurised time, hopefully hiring has now caught up with scaling to mean you don’t have to go through it again. 