Not even sure this is the right catergory but need to moan.
Back in December I contacted Monzo to increase my daily limit. You have to do this on the same day you wish to increase your limit, or try again tomorrow. Monzo missed their own deadline, so luckily the buyer was willing to have 2 payments over two days.
Yesterday, I asked for the same thing at about 13:30. Monzo say someone will be in touch within 8 hours, after 7 hours I chase for an update - to find chat is closed and I can’t contact them (in fairness, it’s not an emergency, so I didn’t pick that option).
This morning I’ve decided to call them, when you get through the options it’s says
“If you are on hold for more than 20 minutes, we will hang up, so you’re not kept waiting” or something similar.
What kind of customer support is that?
If I want to wait that’s up to me, not you Monzo!
It’s very rare I need anything from my bank but this is ridiculous. I think it might be time to look elsewhere.
Edit: Monzo have sorted this morning and I didn’t have to send any pictures again. They are raising a complaint (their choice, not at my request) and I’ll make sure to give them the right feedback.