So I’m trying to get my payment limit increased to buy a car, I went on the chat and provided all information… “We have passed this on to our payments team who will get back within 8 hours”. 8 hours?!? Not only that but the chat then gets muted so it doesn’t matter what you say, no one will ever reply.
In what world is that okay? I can understand a delay, definitely not of 8 hours, and definitely not if you then make it impossible for me to contact you again.
I’m genuinely astonished, that is probably the worst customer service I’ve ever come across. I’m now scrambling to find another way to pay for my car.
Absolute joke. I’m generally happy with Monzo but this has made me considering going elsewhere after 4 years.