I’ve never posted here, but trying every possible way to get in touch with Monzo.
I’m supposed to be exchanging on a flat purchase tomorrow morning. I contacted Monzo beforehand and they said let them know on the day you need to send the money. Ideally, I would have sent it earlier, but my solicitor has only just sent a completion statement, and Monzo had confirmed it would be OK.
This morning I sent a message on chat (about 4 hours ago), and I’ve yet to hear anything. I tried call their phone line but was cut off after 20 minutes.
Getting very nervous and stressed, as the vendor already thinks I’m messing them around, and supposedly has a cash buyer waiting. I fear this will be the last straw if we have to push back exchange. How long does Monzo usually take to respond? I assumed it was almost instant from my last contact with them.
Is there any way to get in touch with Monzo urgently?! I’ve sent multiple messages on the chat hoping that their system would pick up on the urgency etc and that it would be escalated.
Thanks in advance.