Why could I not open a joint account

[Revels]

Why are joint accounts so hard to open?

My partner and I have been wanting to open a Monzo joint account for months. The app simply doesn’t allow us to open one and every time we ask, we’re told “Sorry we can’t let you apply for a joint account right now.” Not open, just apply. We can walk into almost any other high street bank and open a joint account immediately. Why are joint accounts so hard to open with Monzo? Addendum: I’m a US citizen (on a work visa) and so I’m wondering if that might be prohibiting me from having a joint ac…