Why Aren’t Legacy Banks Better?

[anon75400416]

@alawrence

Thought I’d highlight this thread, since it’s a first hand testimonial about how effectively the fraudulent transaction was handled.

Fraud transaction refund

Hi i raise fraud transaction disputes today 8/8/20 and i provided all the proofs related to my case. once i raise fraud case in past i get my money back within 24 hour, but today i haven’t even receive any reply, anyone here face same issue like mine?TIA

Monzo not reimbursing fraudulent activity

Hi I noticed a card transaction on my account on Saturday that I hadn’t made and reported it immediately. This is now Tuesday and they are saying they do not recognise it as a fraudulent transaction and will not be reimbursing me. I have tried to contact the relevant retailer (dominoes) and they just advised I had to go back to my bank! It’s only a small amount of c£23 but that’s not the point. I am on benefits due to sick leave for mental health issues and this is causing me a great deal of …

Or see for yourself

https://community.monzo.com/search?q=fraud

You’re not going to convince everyone here by posting to one positive link anymore than I am going to convince you with multiple links.

It’s OK to disagree on these things… I personally think Legacy banks are better at handling these things than the fintechs (all of them and not just Monzo)