Fraud transaction refund

Hi i raise fraud transaction disputes today 8/8/20 and i provided all the proofs related to my case. once i raise fraud case in past i get my money back within 24 hour, but today i haven’t even receive any reply, anyone here face same issue like mine?TIA

It will take a lot longer than 24 hours to get a refund, you need to wait and see what Monzo say.

1 Like

In fraud cases, I think Monzo has 24 hours to refund.

1 Like

How many times have you had fraud refunds?

1 Like

i raise it on weekend mightbe thats the readon i didn’t receive any reply. i really hope monzo help me on monday…

its 2nd last time i raise it about paypal but its 6 month ago after that i never face any issue.
and now i didn’t sign anything with company but they took money from account in still waiting for reoly mightbe its weekend and monzo customer service is closed. hopeful for monday,
[/quote]

i hear they took longer on card disputes but they clear fraud faster,but today after not received any response mean its take long time,

Was it a card payment?

If yes have you frozen your card?

1 Like

yes monzo freeze my card asap i raise the fraud case. n they removed it from apple wallet aswell. i ordered new one,i also submitted all the proofs i have in screenshot shape. i really hope they answer me on monday.

Ah, I though you meant they hadn’t acknowledged you in any way

Hopefully they will but it depends on the fraud investigation. If it’s nice and simple then they’ll be able to answer quickly

1 Like

truly speaking i didn’t freeze it by my selef after company took the payment from account but asap i start reporting my case they freeze the card first then i go ahead with my case,

I got scammed last week for £14.99 on PayPal family and friends raised a complain with PayPal but could get it back :frowning:

1 Like

you raise it as fraud complaint with monzo? or with paypal? how long time they took to refund you?

1 Like

With PayPal although I should of done it with Monzo aswell if that was allowed but PayPal refused as it was sent using family and friends

1 Like

That is not entirely correct.

Monzo are not signed up to the voluntary code of practice related to fraud so they don’t have to refund within 24 hours. They do say they follow the spirit of the code of practice but it does mean things could take longer if they so desired.

2 Likes

I think PayPal transactions are not usually covered by chargeback though. You’ll have to dispute this one using the PayPal dispute resolution centre.

1 Like

Did you send someone money on PayPal?

1 Like

my card was charged by 02 company without my permission or any contract, i try to apply contract with them but they rejected me n after 24 hr charge my card for £80 i send them email n they cant my transaction in 02 system. so i provide all prrofs of email conversations n statement in screenshot to monzo and they accept it as fraud,

i really hope they sort it out sooner, i provided them all the email conversations with the o2, n monzo accept it as a frud case, because no contract was made between me n o2 but just they took the amout of £80 without my will.
on live chat they told me we are working on ur case, i really hope for some positive new,
you have any idea how long time roughly monzo took in fraud cases?

Was it the same thing the last time?

1 Like