Ive frozen my account my choice but my replacement card will be a NatWest Visa Debit Card, why is this happening? Has this happened to anyone else?
There is absolutely no way you will be getting a Natwest card. What have Monzo said to you that has given you this impression?
Hi Michael
Itâs because they wanted me to buy a different card. Have done never mindđđ»
When you say âbuy a different cardâ, what do you mean? This sounds rather weird to me.
SOUNDS VERY SUSPICIOUS
Are you sure you are not being scammed into moving your money to a âsafeâ account??
Yeah, sounds like youâre in the process of being scammed
That familiar smell of fish abounds again!
Why did you decide to freeze your card? Was there something suspicious you saw?
Monzo will send you a Monzo casd, think youâve got your wires crossed somewhere.
This is really strange and worrying, like others have said, Are you being scammed?
Feels like a scam where they take control of your account or get you to transfer money by stating they are from Monzo or the Police and your account has been compromised or want help catching fraudsters so ask you to transfer money to a fake âsafe accountâ (in this case a fake Natwest account) and are âsending you a replacement cardâ for that account.
- DO NOT TRANSFER ANY MONEY.
- Freeze your card.
- Change your Monzo account password and possibly PIN (possibly even your email password).
- Cancel your current card within the app and order one properly within the app.
- Inform Monzo in app that you may have been a victim of a phishing scam and give them all the details of the conversation you can.
Pauline, Monzo and Natwest are different banks. Please get in contact with Monzo urgently using the phone number at the bottom of the page here https://monzo.com/help/ which is the official number.
I feel like this is going to be one of those topics where we never hear back and get closure 
I can imagine the conversation.
âIâve looked on the Monzo forum and they say this is a scam.â
âWe are Monzo. Donât listen to random people on the internet.â
I hope it all works out well for the OP
Someone page Jim BrowningâŠ
This!
Not just for her but so there is information out there for others who are in the same situation.
Hopefully they come back and explain in a little more detail where theyâre seeing this message and what they did to resolve it.
Someone really ought to pull the OPâs email address and freeze the account etc. related to it to protect her and yourselves.
Pretty sure theyâve said before they canât trace customers through the forum, unless Iâve dreamt that bit up
I donât think theyâve said that before but I could also be wrong. More that they canât support them properly because they donât have the tools.
Sometimes staff reach out to them via PM and verify their details to help with basic things. Since the OP hasnât replied to all the comments here itâs unlikely they will answer a PM though.
Providing this person has signed up on here with the email address associated with the app, they should be able can match the name on their profile to their account - then hopefully they can initiate a chat in the app.