When will my prepaid card be de-activated?


#1

I have been invited to upgrade to the current account. I will do that, but not for a few weeks as I am travelling. I hope my pre-paid card will not stop working during that period, will it?


(Heather) #2

The prepaid card stops working when you activate the CA card at which point the balance gets transferred over to the CA


(Sufi) #3

As long you don’t activate your debit card prepaid will not stop. You can even upgrade and your card will be ready whenever you come back from travels :wink:


#4

Thanks both, I’ll wait till I return.


(Caspar Aremi) #5

We may need a sticky post or wiki FAQ or something as this question is coming up a lot :grimacing:


#6

What will happen if people don’t upgrade, will the prepaid stop working eventually?


(Sufi) #7

All answered here just seach the thread :slight_smile:


(MikeF) #8

Yes, sometime in the front end of next year.


#9

Hi…just received my debit card. And immediately hit a problem. Can I set it up so I can transfer via my main banks debit card , as did with my prepaid? Transferring from bank account is going to be difficult when travelling. Alternatively how do I deactivate the debit card and go back to using the prepaid


#10

No transfer via card yet, but this is in the pipeline. Now you have migrated, no you can’t go back to prepaid.


#11

Thanks, I’m going to have to do a lot of preplanning. Hope the option starts soon


(MikeF) #12

If you haven’t activated the debit card in the app yet, the prepaid card still works. I don’t know what transactions the app will let you see in that state though.


(Ian Lyon) #13

Once you’ve gone through the upgrade process, there’ll be a ‘back to feed’ button. Tap that, and you’ll be brought back to your existing transactions list :+1:

You’ll still have the ability to top up your prepaid card and use it as normal until you receive and activate your debit card :credit_card: