How long until the Prepaid card turns off once the switch to the current account is made?

#1

Hi everyone,

I’m going to be travelling from this weekend until the 24th November and have just seen the banner asking if I wanted to upgrade to a current account. Whilst I’d love to, my concern is that my prepaid card will not work whilst I am away.

My questions are as follows:

  1. Will the prepaid card stop working immediately after the switch is requested, or when the debit card is received?
  2. How long does the process take to receive the debit card to a UK address (requesting the switch to the current account + approval + postage times)?

Given I’ll be travelling again on the 26th my window is very tight. I’m happy to not need the card from the 19th-24th, and as such can arrange for the switch before I return to the UK, but my main concern is that I’ll need it for the 17th-19th as I’ll be in a country where I’d prefer not to bother with cash.

Thanks in advance :slight_smile:

(Rika Raybould) #2

Your prepaid card will stop working when you activate the debit card in the app after receiving it.

Assuming no problems with identity verification, your card would be personalised and posted out to you the next working day after going through the first stage of the upgrade. From there, postage times can vary but are typically within the bracket of between next day after card production to 3 days.

Hope that helps! :slightly_smiling_face:

#3

Wow that was a fast response :smiley:. So am I right in thinking that if the debit card arrives whilst I’m away I can continue to use my prepaid card until I get back then activate the debit card?

(Stephen Early) #4

Yes.

I assume that if you left it months and months the prepaid card would eventually go away on its own, but I’m sure you won’t do that! :slight_smile:

#5

Amazing. Thanks everyone :slight_smile:

(Rika Raybould) #6

Just to confirm, yes, that is correct. Your prepaid card will continue working right up until the point you activate the debit card in the app. That is considered the switchover point. Until then, you’ll just see a banner in the app reminding you to activate your new debit card once you receive it. :+1:

The use of pre paid card
(Gus) #7

For anyone else reading this thread and wondering the same things, here’s my experience :
I noticed the App telling me I could upgrade from my prepaid card to the new current account on Tuesday, so I went through the process (it took about 5 minutes) got my confirmation through in approximately two hours, and my new debit card was waiting for me when I got home from work this evening (Thursday)
It’s made very clear that once you activate your new debit card, the old prepaid card ceases to work.
Hurrah for simple and seamless banking !

(system) closed #8

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