Not having Apple Pay is irritating. That being said; this thread has got to stop. I would bet large sums of money that Monzo are doing everything they can to make Apple Pay a reality. If anyone is bottlenecking this I would assume it is Apple.
Note that Monzo aren’t replying to this thread anymore because it is a complete waste of time.
I agree with you James. I don’t think this thread will make Apple Pay come any quicker to Monzo.
Monzo may well be having to be quiet because of an Apple NDA - there’s no point in arguing this - I’m sure we’ll never know. Whatever the reason, I’m sure it’s a good one.
I guess I just wanted to say that for me, it’s the possible impact on the growth of Monzo that concerns me, not the fact I can’t personally use it.
Basically, I want Monzo to do well and not be overtaken by others in what is becoming quite a busy marketplace. I don’t want Monzo to be second best.
Like many others, I’ve also invested money into Monzo and so being able to raise my concerns here I think is justified.
That’s exactly where I am, Jon - I loved Monzo and was so excited when i first joined… but the continual promises that it’s in the near term, followed by ‘we hear you but it’s not coming until it’s here’ sufficiently annoyed me so much that I moved to Starling… and now I use Starling so much because it’s just so easy and - frankly - it’s the bank of the future I thought I was signing up for with Monzo.
I might come back on board when Apple Pay launches… but I might not. And for every person who is as vocal as I (and others) here on the forum, there are those who just have ditched Monzo and either returned to their legacy bank or tried a direct Fintech competitor.
It makes me super sad because I had such high hopes… but the lack of Apple Pay - as it has been for the 18-odd months of my association with Monzo - remains a huge stumbling block… one which has zapped all the enthusiasm I once had. 
And that’s why I keep on posting in this thread - it’s worth providing feedback on how I feel, because I want to be excited about Monzo again, but if I only posted the good stuff and not the thing that is actively stopping me from being a promoter of the brand, then that’s surely not the point of these boards?
I’ve heard when they (if they) launch it, they will be blacklisting anyone who’s posted in this thread.
Seems fair. 
That means youre blacklisted to then 
Hahaha - seems legit. 
This logic is flawed. Apple Pay was rolled out and Metro Piloted it so they could be there for release. Since then the process is much easier and more fluid, it’s not like they are still refining the core part of Apple pay as they were then. Monzo has missed the bus on this one and they know it since on the ‘trello roadmap’ it is a priority… Plus selectively picking Metro and leaving out Starling or any other challenger bank with Apple Pay is smart
I’ve not heard anything about the process changing, except the rates Apple can charge. I’ve already linked in the past about how complex Apple’s data collection demands are for Apple Pay.
You pointed to Metro? I’d point to the major banks, all but Barclays pretty much had it setup for release date, and I bet it wouldn’t be a bad bet to say ‘Barclays wanted to keep control/lower costs with their own implementation as per how they handled Google. Negotiations failed or user pressure prevailed and Apple Pay came to Barclays’. This thread already nicely covers how Starling (and other challengers) managed Apple Pay quicker using 3rd party providers.
I also agree, clearly this thread is nothing more than an echo chamber that monzo have deliberately left open so the mods can focus on other threads. Funny how that pizza conversation didn’t get marked as off topic but the previous convo about Apple being a terrible company did (and it’s posts be moved)
This thread exists so it can deliberately be ignored and pigeonhole every unsatisfied customer. Monzo clearly just don’t care.
The good news for me is that I now use monzo as my foreign fee-free payments card. It’s no longer my daily driver bank.
I read every single post in this thread. It is not ignored.
Wow. So after you felt so strongly earlier in this thread about speculation and not people not having the facts, you post this? A highly speculative, accusation post? Okay cool.
Source? That seems like speculation to me.
Did you read this one? 
I feel moving past the unnecessary ranting and onto the valid point about no longer recommending Monzo etc. is a valid and troubling point.
Back in the early days (I came onboard as a beta PP user) I used to recommend Monzo to everybody, send out my golden tickets when I had them etc. but I haven’t recommended anyone to Monzo for months. In fact I managed to land myself the CA beta as well, but stopped using Monzo a number of months ago and switched to Starling. At the time the switch was purely driven by Apple Pay but overall I am happy with the service now and I fear a large number of people pay follow the same route. People mention about that they do not see the big deal about Apple Pay but once you are used to the convenience of it (No limit on contactless payment amount, for example), it is very difficult to go back. It is also very hand to “big up” and recommend Monzo, the new up and coming bank, to people when there is the lack of basic support for Apple Pay. Joe Blogs public isn’t going to know, understand or care about the reasoning behind it. They just won’t adopt or will move to an alternative if they already have a Monzo account.
To this day I really like Monzo, hence still regularly checking in on the forum. For lack of a better description I find everything about the brand friendly and welcoming. Which cannot be said for a lot of brands. But ultimately Monzo is just a bank and during this transition phase (traditional banking to new fintech banks) no matter how much I like the brand, if an alternative comes along that is better, like Starling, I am going to switch to it. I am also waiting for the N26 UK launch and will probably move from Starling to that, as I feel they are going to offer the most complete package.
As many others above have mentioned, I am also fairly confident the lack of communication (and possibly slow deployment timescales) are not Monzo’s fault. But I do feel that this situation is probably hurting the brand and after the subject of the conversation moved onto that tone, I felt compelled to add to that as I agree.
The reason I said it’s speculation is because the tweet doesn’t say anything. There’s a vague implicit message and your interpretation of that message is speculation over it because nothing is explicitly stated. No need to get all childish. Clearly what I said in my other recent post is my opinion
Obviously the point of my post was you posting your opinion as if it’s fact. You exclude any inference of it being an opinion. You speculated.
I wasn’t being childish, I found your post humourous because you in particular had so many words to say about people doing exactly what you just did.
If this is because of apples NDA shame on them. They should know better… it’s not fair of them to treat smaller companies like this. This is a massively requested feature and it’s dissapointing a lot do customers / potentially effecting the Monzo image. I would understand if it was a new product and it hadn’t been launched at any bank before. But that’s not the case, we all know it will come but when…
They need to get off their high horse and allow these companies to provide a timescale etc. Realistically, how much harm would be caused? Not much…
Agree with everything you’ve said. Monzo have done well to engage so many of us into their brand, and I’ve spent lots of time checking Twitter, checking on here etc for updates regarding Apple Pay - that’s much more than I would have ever done with any other bank account! But in a world where tech updates happen so rapidly and you can buy almost anything and have it at your front door the next day, Monzo (& Apple) have been too slow and silent on this and I’ve also moved to Starling.
Brand loyalty is a difficult thing to establish and it’s a shame that Monzo just left me feeling frustrated. I have to say that the often patronising responses from mods on here hasn’t helped the situation.
Do you mean Mods or Leaders? There are 21 Moderators in here and 6 Leaders. I assume you mean the latter?
And if we’re going to discuss this, could you please point out the posts that you’re referring to please @tom11?
I think so, sorry, I’m not a regular poster and don’t know the difference. An example would be the ‘everyone who’s posted here will be blacklisted’ a few posts up - I realise it probably wasn’t intended to be patronising but the general tone from ‘leaders’ on here to people asking about Apple Pay has been stop moaning & go away - doesn’t really fit with the usual brand although I’m not sure if they are actual staff or not. Just my personal feelings and how I feel things have come across.