What's next for the new look Monzo app? We'll be making improvements using your feedback

When they started business accounts they said the speed was determined if they got the money or not. They’ve said they are slowing it down. There’s a very clear road map and other business team people have been asking for input

I’m not exactly sure what your complaint is

You can probably gauge my complaint by reading my comments above but just to reiterate for you. My main concern is paying £5 a month and getting no updates on the progress of business accounts and now being last to receive app updates and improvements. If they are slowing it down then why not remove the fee? What am I really paying for?

They’re slowing down the roll out

I’m not sure what you mean. You signed up to the account at £5 a month with the features that were in place at the time.

This, so much! I’m always accidentally exiting the app now, and this never happened in the old design.

The post is really interesting and looking forward to seeing some changes!

I use left to spend rather than my balance so we thrilled to have that move to the forefront (although frustrating that it still breaks with bill pot stuff… Hopefully that’s fixed soon). Hope it doesn’t get hidden away again for everyone. I’m also surprised at the number of people on the forum who used pulse for manual budgeting… I honestly thought it was one of the most universally hated features before this release!

Not trying to have an argument. I was 1 of the first 100 to get an account with a promise of lots of feature from app integrations, a web login and evening being able to do tax from within the app.

With slow progress or not really any of those features to show for as well as poor customer support on the app (probably due to accelerated growth) and very infrequent updates, I’m kind of struggling to see what your issue with me voicing my concerns are? Unless you also signed up for a business account and you have a different perspective which is fair enough.

I’m not trying to start an argument, just trying to see your point of view

What do you think of the roadmap, does it cover all the things you’d like to see?

Have you got a link?

That would help :see_no_evil: Sorry

Don’t like the way this badly embeds itself. Tap on it to open Trello

Cheers mate. Will have a look. To don’t happen to have an unembedded version do you? :joy:

Just tap on it and it should open in Trello (at least it does for me if I tap the box with the monzo logo in)

Got it. Will looks later on :slight_smile:

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Glad to see this get top priority

The app feels slow, especially when it comes to balances and transactions updating.

This was something that was fixed in the past when I complained about seeing a balance on screen when opening the app, only a few seconds later for the balance to be updated and so the balance was lower. This leaves you feeling slightly depressed, not a feeling I would like to get when opening the app. I have been opening the app much less due to this slowness of updating. I now have to remember to launch the app, not look at it for at least 10 seconds, then look at it. But this is so far from optimal.

It’s funny, I would have thought the opposite - if I were paying for a product, I’d want it to be fully-tested and without teething problems. I assume that Monzo are using feedback to polish the app before rolling it out to fee-paying users.

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Nice to see energy switching featured in the Do More section where previously it was buried away in Settings. It’s the little things sometimes

Another quick update.

If you have the latest version of the apps, you can now hide the budget bar and left to spend from the Home tab.

Dedicated discussion thread here: Monzo Labs: Hide 'Left to Spend'

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Please please please don’t get rid of the “left to spend” chart.
Being able to easily see a real-time, accurate indicator of how much money I’ve spent vs how much I can afford to spend has changed my spending habits and changed my life.

It’s something other traditional banks can’t even dream of (eg transactions still take days (!) to appear in my old bank’s app). It’s one of the features that sold Monzo to me in the first place and it keeps me coming back to the app regularly.

I completely agree that budgeting features need more work - I don’t use detailed budgets at all currently, as the categories don’t match how I want to categorise my spending.
But it feels like “left to spend” became a second class citizen in the redesign and it shouldn’t have. Even without detailed budgets, the “left to spend” bar is extremely helpful.

Before Monzo, I was really struggling with an overspending problem. I was like a frog in a pot of slowly boiling water; ending every month just a little bit further into my overdraft than the month before. This went on for months and months, and I’d slipped into nearly £2k of debt. I couldn’t imagine a way out, couldn’t tell anyone about it, and all my best efforts would only have a temporary effect; I’d keep trying, and keep eventually slipping back into bad habits.
“Left to spend” fixed my debt and changed my life. I could immediately track my spending and challenge myself to make the right choices every day. I repaid all my debt, got better spending habits, and haven’t significantly gone back into debt since.

I can’t imagine banking without Monzo now, and will be your customer for years to come. It’s the “left to spend” graph, more than anything else, that has convinced me of this. Please be gentle with it.

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I don’t think the plan is to get rid of it.

It’s just that not everyone, including myself, uses it so they’re making it an option to hide it from view.

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So is there any update on the various features/improvements that were mentioned in this article? Monzo have been a little quiet on new product features in the personal/joint account space as of late.

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Couldn’t disagree more. I find it a distraction. I look at my balance and that tells me all I need to know; if there was an option to hide it I would switch it on instantly.

Well there is. In labs

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