1 thing I am a little annoyed about is I pay £5 a month to have a business account with you guys and yet I am still stuck on the old version of the app because of this.
If anything I would have thought the people that are paying to have a monzo account woild get to see these changes first
We don’t even seem to be getting updates as to when we will actually get the updated app which is frustrating. When I asked support (a while ago) I got mixed and some uninformed responses like, have you tried deleting your app and reinstalling it. A little frustrating…
Anarchist
(Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)
65
Frustrating for you. I think the fee is for having a business account though. Not a version of a Monzo Plus account.
Although, having said that, the new version isn’t that special. It’s certainly not worth spending money for.
It is indeed for having a business account which I understand but honestly, I haven’t personally seen many public updates from monzo with what they are doing with the business accounts to push them forward however they have publicized there new navigation on multiple occasions.
Does make me think what’s the point in paying the £5 when I could get my business account somewhere else for free.
Anarchist
(Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)
67
I saw some discussion elsewhere about that. I don’t recall anyone coming up with a good reason. I know what I’d do.
Just irritating. I’ve supported monzo from the start and would like to continue to. I don’t mind paying them a fiver a month as part of that support. Just a bit annoyed by their growing pains I guess. Seems like when they didn’t win that business banking grant they dropping business banking and didn’t tell anyone. Would be nice to have some regular public updates to prove otherwise.
The last banking update @jackcully did on the forums was way back in August .
When they started business accounts they said the speed was determined if they got the money or not. They’ve said they are slowing it down. There’s a very clear road map and other business team people have been asking for input
You can probably gauge my complaint by reading my comments above but just to reiterate for you. My main concern is paying £5 a month and getting no updates on the progress of business accounts and now being last to receive app updates and improvements. If they are slowing it down then why not remove the fee? What am I really paying for?
This, so much! I’m always accidentally exiting the app now, and this never happened in the old design.
The post is really interesting and looking forward to seeing some changes!
I use left to spend rather than my balance so we thrilled to have that move to the forefront (although frustrating that it still breaks with bill pot stuff… Hopefully that’s fixed soon). Hope it doesn’t get hidden away again for everyone. I’m also surprised at the number of people on the forum who used pulse for manual budgeting… I honestly thought it was one of the most universally hated features before this release!
Not trying to have an argument. I was 1 of the first 100 to get an account with a promise of lots of feature from app integrations, a web login and evening being able to do tax from within the app.
With slow progress or not really any of those features to show for as well as poor customer support on the app (probably due to accelerated growth) and very infrequent updates, I’m kind of struggling to see what your issue with me voicing my concerns are? Unless you also signed up for a business account and you have a different perspective which is fair enough.
The app feels slow, especially when it comes to balances and transactions updating.
This was something that was fixed in the past when I complained about seeing a balance on screen when opening the app, only a few seconds later for the balance to be updated and so the balance was lower. This leaves you feeling slightly depressed, not a feeling I would like to get when opening the app. I have been opening the app much less due to this slowness of updating. I now have to remember to launch the app, not look at it for at least 10 seconds, then look at it. But this is so far from optimal.
It’s funny, I would have thought the opposite - if I were paying for a product, I’d want it to be fully-tested and without teething problems. I assume that Monzo are using feedback to polish the app before rolling it out to fee-paying users.
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Sorry
