What would make you leave Monzo?

Mine gives me 5 each time, independent of Coin Jar.


Image 1 - Monzo Icon before test (note no notifications)


Image 2 - Monzo feed before test

Test transaction of £1 payment to Amex made


Image 3 - Monzo Icon after test (note 5 notifications)


Image 4 - Monzo feed after test (note only one new feed item)

I have a screen recording of this whole process if anyone from Monzo wants to see full steps to recreate, with too much personal info to share publically.

Do you have any uncleared feed notifications? :thinking:

I can’t speak for @Toblerone but I don’t.

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This is a known bug apparently

It is very frustrating I must admit

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Merchant data is important IMO. It’s part of the key selling points of Monzo (the better UX, although recently they seem to have dropped the ball).

Saying it’s not the end of the world is like saying that Monzo becoming legacy is not the end of the world. Sure, it’ll still work as a bank account just like a legacy bank account would, but the reason we’re here is that we want better than legacy.

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It’s not that black & white is it :weary: they have to prioritise.

I get this and it has been reported :slight_smile:

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No - although I’m not 100% sure what you mean by this?

True, but in this case this seems to be going on for months.

I understand they have other stuff to work on (joint accounts, etc) but personally I believe you should always make your existing customers happy before trying to onboard new ones with new features. I’d rather retain an existing customer by providing them great service then attempt to gain a new one with new features while turning away existing customers because the features they originally signed up for are breaking down.

I’ve seen way too many instances (especially in social networks) where companies constantly chase potential new customers at the expense of their existing & loyal user-base, and the entire thing turns into a shit show with neither group being happy in the end. I don’t want that happening here.

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3 posts were merged into an existing topic: Removed Posts - 4/7/18

I think I’ve mentioned this before so apologies I know it’s going around in circles a bit. Looking at it as an end user it could do with an overhaul:

  • clearly allow logos from other social media not just pasting the link into where it mentions twitter
  • an indication it’s in the queue to be reviewed/has been reviewed.
  • When a company updates their Logo (Amex did this recently on Twitter) the old one still shows in the app?
  • Crowd-sourcing data so if so many people submit one logo it auto approves.
  • Displaying the additional info that can be submitted such as the website and telephone number. What’s the point of being able to submit it if we can’t view it?
  • Also how do we suggest a new emoji for the notifications? Some merchants I use like local pubs just come up as :credit_card:

Edit: also this:

Wetherspoon no longer have a social media account so I can’t add new pubs to join the “Group” as mentioned in the link above. Some way to state that they belong under an existing merchant would be good maybe?

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Displaying the additional info that can be submitted such as the website and telephone number. What’s the point of being able to submit it if we can’t view it.

This would especially be great for disputes. If you click “something is wrong with this transaction” it should offer a way to call the merchant to resolve this directly, potentially saving COps resources since that’s the first thing they ask when you try to raise a dispute.

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I know it’s been discussed before regarding the pace of development/quality and this is going in a loop but I think it’s a good balance at the moment, although there are some bugs that have been dragging for a little while now:

With the new bug reporting section of this forum #customersupport:bugreports hopefully they will get resolved quicker as we can see they have actually been logged with a ticket number etc.

Thats the last I’ll mention :zipper_mouth_face:

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I agree with everything you have listed here and all of these suggestions have been suggested to Monzo before, some a very long time ago but it seems they don’t see this area as a priority which is a shame. I’d probably settle for half of it being done as it’d at least improve merchant feedback somewhat but seems like it’s barely acknowledge sometimes by Monzo.

The fact that it’s barely acknowledged along with some other sections I mentioned earlier is part of what “could” make me leave as a year ago we would have at least had an acknowledgement of the issue and told it was on the list to be fixed/iterated on.

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This conversation is in danger of going around in circles. I don’t have anything else to add I’m afraid.

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Hey all, we hear what you’re saying on fixing merchant data.

I’ll chase it up again and see where we’re at. And as a reminder, there’s an older thread about this here.

Edit: Here’s an update from @Rika -

(In the meantime, I’ve removed a few off-topic posts :slightly_smiling_face:).

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In the short term, if they don’t get cash paying in up and running.

In the long term, if they took unethical investment or let a bigger player buy them out.

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What if that bigger player aligned with Monzo’s vision and better still what if they are an ethical company who’s first foray was in banking?

Not suggesting that will happen, would just be interesting to hear thoughts if that were to happen.

That’s coming :soon: :smiley:

And I thought “coming soon” was fintech speak for in a year or so :joy:

In the case of cash deposits I thought it was planned for the next few months

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