So you are probably reading the title dispairing of me. I honestly don’t blame you. I rushed my thoughts on this and ending up making my banking life much worse for myself.
So it all started a few months ago. I started having issues with payments. I’ve had a few instances of my card being outright refused (nothing seen by support). It went on a bit and in the end it was decided to be a card issue.
I got a new card and everything seemed to be good! Then I had a few instances where the payment was taken and shown in the app but refused on the reader. This happened a few times and I got frustrated. Then I tried to pay for car insurance only to get my card declined (possibly 3D secure). At this point I decided to leave Monzo for a legacy bank.
I set up an account with said bank and have been using it for less than a month. I regret my desision so much! I didn’t realise how much I appreciated Monzo’s features. I miss the notifications, the app, security (or should I say not having what feels like 8 passwords) and summary. It’s all gone and I feel like I have lost a limb. Worse than that, my new account doesn’t show what pending transactions are. It seems like I have gone back a few years. I tried making a faster payment on Sunday but their online banking was down most of the day (and you can’t make the first one from the app). It feels like I am back in 2004.
I really want to move back to Monzo but I’m not sure how long I should wait. I’m not going to accept thier joining gift as I’m probably just going to leave again soon and I would have cost them money setting up my account in the first place.
In hindsight, I should have definitely reached out to Monzo Help and not left straight away. I guess I just got frustrated with the problems that seemed like they wouldn’t be fixable soon. Reliability is really important to me in a bank but it seems so is everything else! Anyone else had the issues with payments taken and nor going through? I have had it happen at least 3 times. Right now though, I would take the issues I had with Monzo over this legacy bank!
Moral of the story: Don’t rush descions like this!