If I felt they weren’t acting in the best interests of their customers. They’ve stated their goals and I want to hold them to them. Best way I can do that is with my custom.
I understand they’ll stumble along the way, but so far they’ve done a pretty good job.
If I still don’t manage to invest the next time they do a funding round.
I would leave if I felt that Monzo was no longer an ethical, responsible company to hold my money. It’s that simple! I could see myself using another bank in addition to Monzo if something came along that I thought could be better, but I don’t think I would drop Monzo entirely unless they seriously disappointed me.
I’d leave tomorrow and go back to Metro as there are too many bugs that are genuinely annoying the shit out of me that are taking way to long to get fixed then there are things that I really hate about the app and the way they rolled out in a broken state etc.
The reason I stay is because I like the notifications, the customer service is A1 and even though I am a knob on here I still get treated the same, I like this place and I am just too lazy to CASS my way out.
I don’t think anything would make me leave Monzo because it’s not my main bank account anyway, mostly because of the overdraft fees. I’m a bit of a hypocrite as I’m using their free buffer as a extension of my real overdraft. If they made the switch to APR then I would switch my banking to them but for me it makes no economic sense at the moment.
If the company becomes so big that they lose their current touch, the natural language and friendliness.
If they lose their transparency.
If they start doing things that are not in the interest of the customers.
The human touch is a huge factor for me.
I had an issue yesterday and spoke to one of the COps . He sorted it immediately and put the refund in my account without any questions. He said it was a complicated issue and didn’t need to bore me with the details. I asked for the details and was given a great response.