To update this, we’ve finally managed to identify a few possible usability problems in our tools that we believe are contributing to these issues with getting merchant logos updated. We’ll make these fixes very soon and you should start to see tasks getting completed more accurately.
There are a few other things that are also an issue, for example, unexpected data sent to us by merchants (especially where terminals are shared across multiple brands), some brands (such as Microsoft) using multiple payment processors and accounts, and so on.
We’ve implemented a few fixes to our automatic enrichment service to hopefully reduce the need to submit merchant data corrections (especially around merchants who put confirmation codes in their descriptions). We’re also collecting feedback around the process in general. While it likely won’t get rewritten in the too near future with everything else we’re working on, we’d love to put a team dedicated to the app and backend tooling on the task at some point. 